You look anxiously at your mobile and are expecting a word of praise from your valued client. Sometime later they ring up and tell “Well done, good job”. You absolutely feel at the top of the world. This is the exact scenario of every service provider when clients throw a smile at them for best output.
Excellent client service is to be maintained throughout the agreement no matter how odd the situations are.
Below are some tips which highlight excellent client service
1.By the entrepreneur perspective no matter the dimension of your business are, no one can run it better than you. You very well understand every corner of your business. This is the first expectation of your client from you. Hence, your business policies must be well designed and easy to explain.
2.Be clear on what you will be offering. Have a clear idea of the services your client is to receive from you. Your client should feel convinced and must be assured by you.
3.While offering services, PROBE. Understand the scope of your client and if needed educate them about the value additions to the project you wish to add.
4.Be punctual with your deadlines. Clients will push you badly if you fail to meet your deadlines. You’ll land up in critical situations affecting yourself and business.
5.Clients are always keen if they receive every project on time with all quality requirements. Hence, quality of work should be the prime motto of your business. You'll soon lose your reputation if clients consistently find poor quality in your output.
6.Communication!! This is very essential aspect of client service. Communicate if you have any updates. Communicate if you have any other new bit of information you feel it is necessary to share. By this sharing clients feel delighted and it heighten the level of business relations.
7.During telephonic calls or video calls with the client, always try to understand their expectations. It is hard, but every time they cannot walk down to your office to explain everything, it is “you” who have to work proactively and accurately during calls. “Probing” can be effectively used here.
8.Always respect competition. Instead of pointing to other competitors, show your real worth. Show how your best decisions worked and you are capable of handling your situations. Don't just talk prove you are the best and see your clients will respect you more than ever.